Head of Professional Services
Incognito Software SystemsCanada
Posted March 4, 2026
130000 - 150000 CAD
Full Time
About the Company
Incognito Software Systems provides innovative OSS solutions and services that help service providers manage the next-generation broadband experience. Our productized platforms, spanning device management, service orchestration, and network intelligence, bring extensive automation to reduce costs, improve the customer experience, and offer a vendor-agnostic approach to support any service over any network access technology. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe Telecom, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber, 4G/5G fixed wireless access, satellite, and cable technologies. Incognito is a Lumine Group company (TSXV: LMN).
Job Description
Join a global leader creating software for broadband service providers. The Head of Professional Services will lead the Professional Services function, defining, planning and deployment of solutions for communications services providers globally.
Requirements
- Proven ability to manage, coach and motivate people within a team environment
- Strong attention to detail with the ability to organize and set priorities to manage multiple tasks and projects
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- High degree of resourcefulness, flexibility, and adaptability
- 10+ years of direct work experience in a PS management capacity required
- Hands on experience with O365, Salesforce, CloudCoach, MS Project, Agile project management and implementation
