IT Field Support Specialist (Imaging)
Independent SoftwareColumbia, Maryland, United States
Posted April 6, 2026
Full Time
About the Company
At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
Job Description
As an IT Field Support Specialist (Imaging) at Independent Software, you will play a critical role in ensuring our enterprise computing environment is fully operational and secure. Your primary responsibility will be deploying and configuring computer systems through Microsoft Deployment Toolkit (MDT) servers, managing both new deployments and the reimaging of recycled workstations.
Requirements
- Deploy computer images using MDT and configure workstations based on established priorities
- Fulfill hardware requests and ensure equipment is ready for end-user deployment
- Install, configure, and maintain desktops, laptops, servers, printers, peripherals, and teleconferencing systems
- Troubleshoot, repair, and test various IT hardware, including fiber optic modems and Ethernet/telephone systems
- Maintain image benches and promptly notify management if functionality is lost
- Support remote users and resolve issues efficiently with minimal supervision
- Interpret and apply technical documentation, manuals, and schematics
- Follow Active Directory policies and maintain compliance with imaging and security protocols
Benefits
- Competitive compensation
- Generous benefits
- Work-life balance
- Ongoing training, mentorship, and career development
- Equal opportunity employer
