System Administrator, Level 2
Independent SoftwareMaryland, United States
Posted January 28, 2026
Full Time
About the Company
Our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
Job Description
As a System Administrator Level 2, you will provide hands-on support for the implementation, troubleshooting, maintenance, and optimization of enterprise IT systems supporting mission-critical operations.
Requirements
- Provide support for the implementation, troubleshooting, and maintenance of IT systems
- Manage daily configuration, operation, and sustainment of system infrastructure
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
- Support day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
- Assist users in accessing and effectively using IT systems
- Support escalation efforts and communicate system status to agency management and internal customers
- Provide detailed analysis and feedback for escalated incidents and system issues
- Support dispatch systems and remain engaged through resolution of hardware and system problems
- Configure, manage, and maintain UNIX/Linux and Windows operating systems
- Install, load, and maintain operating system software and patches
- Implement operating system enhancements to improve system reliability, availability, and performance
- Optimize system operations, resource utilization, and perform capacity planning
- Troubleshoot complex system issues across hardware, software, and virtualized environment
Benefits
- Competitive compensation
- Generous benefits
- Work-life balance
