Customer Growth Executive

As a Customer Growth Executive at Infobip, you will drive customer satisfaction, retention, and growth for Tier 1 / Tier 2 clients by building strong relationships, understanding client needs, and developing strategies to enhance client engagement and business outcomes.

Requirements

• Strong customer service and relationship-building skills
• Strategic focus on x-selling and upselling, client advocacy, performance metrics, effective account management, internal coordination
• Excellent knowledge of Infobip products, platform, and relevant markets
• Excellent knowledge of client's business and ways they (can) use Infobip

Benefits

• Medical, Dental, and Vision insurance
• Basic life insurance
• 401(k) plan participation with company match
• Short-term and long-term disability insurance
• Wellness plan of up to $500/year pro-rated based on hire date
• PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
• Additional leave time for marriage, relocation, bereavement, and other major life events
• Twelve (12) weeks of paid parental leave
• Participation in employee share ownership plan (ESOP)
• Fourteen (14) paid holidays annually