As a Customer Growth Executive at Infobip, you will drive customer satisfaction, retention, and growth for Tier 1 / Tier 2 clients by building strong relationships, understanding client needs, and developing strategies to enhance client engagement and business outcomes.
Requirements
- Strong customer service and relationship-building skills
- Strategic focus on x-selling and upselling, client advocacy, performance metrics, effective account management, internal coordination
- Excellent knowledge of Infobip products, platform, and relevant markets
- Excellent knowledge of client's business and ways they (can) use Infobip
Benefits
- Medical, Dental, and Vision insurance
- Basic life insurance
- 401(k) plan participation with company match
- Short-term and long-term disability insurance
- Wellness plan of up to $500/year pro-rated based on hire date
- PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
- Additional leave time for marriage, relocation, bereavement, and other major life events
- Twelve (12) weeks of paid parental leave
- Participation in employee share ownership plan (ESOP)
- Fourteen (14) paid holidays annually