Working at Infobip means being part of something truly global. As a Solution Engineer, you will contribute to the world’s largest and only full-stack cloud communication platform, crafting exceptional customer experiences, and delivering tailored solutions. You will participate in the activities for Infobip’s solution proposals, own the solution design, delivery and integrations, and improvement of the current solutions. You will collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues.
Requirements
- Help customers and/or partners understand the value of Infobip solutions and services
- Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
- Design new and innovative solutions to meet customers’ business needs
- Collect the technical requirements and design technical solutions and service integration plans
- Handle technical and security questionnaires
- Conduct captivating demos and POCs
- Conduct scoping exercises and provide service quote estimation
- Implement solutions for new and existing customers
- Deliver comprehensive and precise technical documentation
- Configure/customize Infobip solutions to meet customer’s business requirements
- Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
- Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
- Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
- Contribute to internal initiatives and focus on continuous development
- Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
- Have an overview of market feature requirements and provide feedback to steer the development of products’ features
- Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades
Benefits
- Financial rewards & recognition
- Flexible work arrangements
- ESOP (Employee Stock Ownership Plan)
- Work-life balance and Well-being
- Career mobility
- Professional development
- International mobility
