Client Escalations Specialist

One Legal is a leading provider of innovative technology solutions for legal professionals. We're seeking a Client Escalations Specialist to join our team, responsible for resolving client issues and contributing to our commitment to operational excellence.

Requirements

• Act as the primary contact for upper-level support and de-escalate sensitive client situations
• Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience
• Employ problem-solving skills to identify root causes, leveraging all available resources for efficient resolutions

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees