Customer Journey Expert (Online Leasing)
ING NederlandAmsterdam, North Holland, Netherlands
Posted March 13, 2026
Full Time
About the Company
ING empowers people and businesses to move forward.
Job Description
Customer Journey Expert (Online Leasing) position at ING, optimizing digital customer journeys and driving commercial success, working with colleagues to develop marketing campaigns and content.
Requirements
- Experience in explaining complex issues in an easy-to-understand way to get people on board
- Experience in product management
- Go-to expert in social media, marketing and sales
- Conduct user research and analysis to gain a deep understanding of the needs of our customers and employees
- Bridge the gap between business and IT by translating customer needs into scalable, compliant, and technically feasible solutions
- Expertise in selling of (lease) products
- Sufficient level of English / preferable also Dutch
Benefits
- 25-28 vacation days depending on contract
- Pension scheme
- 13th month salary
- 8% Holiday payment
- Hybrid working
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues