Customer Journey Expert - Product management - ING Commercial Finance
ING NederlandUtrecht, Utrecht, Netherlands
Posted April 7, 2026
Full Time
About the Company
ING is a global bank that helps people and businesses move forward in life and work, and discover the possibilities of a more connected world.
Job Description
As a Customer Journey Expert - Product Management, you will be responsible for developing and refining the strategic direction for ComFin's factoring proposals, ensuring compliance with internal and external policies and regulations, and improving customer satisfaction through regular feedback and targeted product improvements.
Requirements
- Master's or Bachelor's degree
- At least 3 - 8 years of work experience
- In-depth knowledge of Lending/Commercial Finance products
- Experience in (commercial) product management and/or marketing and/or customer experience
- Strong analytical skills and a data-driven approach
- Self-motivated and able to work independently
- Excellent written and verbal communication skills in Dutch and English
Benefits
- Salary adjusted to qualifications and experience
- 24-27 vacation days
- Pension scheme
- Thirteenth month
- 8% vacation allowance
- Individual Savings Contribution (BIS)
