Customer Journey Expert Current Account
INGMilan, Lombardy, Italy
Posted January 23, 2026
Full Time
About the Company
ING offers many opportunities to build a diverse and rewarding career, empowering people to stay a step ahead in life and in business.
Job Description
The Customer Journey Expert Current Account is responsible for the end-to-end management of Current Account, focusing on customer experience, profitability, and cost management. The position requires excellent communication skills, problem-solving, and data-driven approach, with expertise in digital onboarding and usability/user experience principles.
Requirements
- Master's or bachelor's degree in Economics, Management, Engineering, or similar
- 3+ years of working experience in banking or financial services
- Remarkable knowledge of Banking/Current Account market, including innovation trends, benchmark, and competitors' overview
Benefits
- Super flexible smart working
- Competitive base salaries and performance-based bonuses
- Diverse cultures & Innovative mindsets
- International Environment
- Commitment to sustainability
- Lots of training development opportunities
- Lots of moments dedicated to physical and mental well-being
- Free water & coffee at the office