Customer Journey Expert
INGManila, Philippines
Posted January 20, 2026
Full Time
About the Company
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities.
Job Description
ING is changing what banking is. We are looking for a Customer Journey Expert (CJE) to join the Credit & Capital Intelligence area in ING Wholesale Banking Lending Delivery. As a CJE, you will shape and deliver seamless, data-driven credit rating user journeys for various teams.
Requirements
- Stakeholder management
- Requirements Gathering and Translation
- Feature Roadmap Ownership
- Feature Lifecycle Coordination
- Model Testing
- User Validation
- Functional Expertise
- Operational Excellence
- Process Optimization
Benefits
- Innovative Environment
- Impactful Work
- Collaborative Culture
- Career Growth
- Work-Life Balance
- International Work