Manager, Customer Success

Ingenio is seeking a Manager, Customer Success to drive exceptional service quality across its global brands. The successful candidate will be responsible for defining service standards, tracking customer satisfaction, and managing the critical relationship with the Engineering team. They will also lead a structured Voice of the Customer analysis process and identify opportunities for business impact. Additionally, they will drive strategic retention and support innovation by reimagining the support journey and actively guiding clients toward successful outcomes.

Requirements

• Drive exceptional service quality across all channels
• Manage the critical relationship with the Engineering team
• Establish and lead a structured Voice of the Customer analysis process
• Identify opportunities for business impact and drive strategic retention and support innovation

Benefits

• Friendly, talented, collaborative and entrepreneurial team
• Premium medical, dental, and vision insurance
• Generous holiday and PTO policies (including Birthday PTO!)
• Summer Fridays
• Technology stipend
• Training and development opportunities and allowance
• Fun and inclusive digital, and (in the future) in-person events