Senior Advisor Support Representative
Ingenio, LLCSan Francisco, California, United States • San Francisco, California, United States
Posted April 3, 2026
48000 - 80000 USD
Full Time
About the Company
Ingenio is a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life.
Job Description
Senior Advisor Support Representative at Ingenio, providing timely, accurate, and high-quality support to Advisors, resolving issues quickly, and identifying opportunities to improve support processes. This is a remote role with a hybrid schedule for San Francisco Bay Area team members.
Requirements
- 3-5+ years of experience in customer support, customer success, operations, or a similar coach/customer-facing role
- Strong written and verbal communication skills, with the ability to provide clear and empathetic support
- Ability to manage a high volume of requests while maintaining attention to detail and quality
- Strong problem-solving skills and the ability to troubleshoot issues independently
- Highly organized and able to prioritize effectively in a fast-paced environment
Benefits
- Premium medical, dental, and vision insurance
- Generous holiday and PTO policies (including Birthday PTO!)
- Summer Fridays
- Technology stipend
- 401k matching program
- Lunch
- Wellness allowance
- Training and development opportunities and allowance
- Fun and inclusive in-person and virtual events
