Senior Customer Support Associate

The Senior Customer Support Associate is a trusted advisor for our customers and internal team members. They will be responsible for supporting our enterprise customers, providing a consultative approach to solve complex customer issues, and building trust and relationships. The ideal candidate is a self-starter, dedicated to solving problems for our largest customers, with a strong foundation of product and process knowledge.

Requirements

• Support enterprise customers through live chat, email, and video calls
• Partner with Customer Success Managers to build trusted relationships with high-tiered clients
• Effectively identify when to work with cross-functional partners to drive retention
• Participate in the subject matter expert program to maintain a high level of knowledge and share with the product team
• Assist with escalated conversations and lead by example in individual team productivity and quality metrics

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, AD&D, and Disability Insurance
• Emergency Weather Support
• Wellness Apps
• Paid Parental Leave
• Paid Time off inclusive of holidays and sick time
• Commuter & Parking Accounts
• Lunches in the Office
• Internet and Phone Stipend
• 401(k) retirement plan
• Financial Planning
• Learning & Development Budget