The Senior Customer Support Associate is a trusted advisor for our customers and internal team members. They will be responsible for supporting our enterprise customers, providing a consultative approach to solve complex customer issues, and building trust and relationships. The ideal candidate is a self-starter, dedicated to solving problems for our largest customers, with a strong foundation of product and process knowledge.
Requirements
- Support enterprise customers through live chat, email, and video calls
- Partner with Customer Success Managers to build trusted relationships with high-tiered clients
- Effectively identify when to work with cross-functional partners to drive retention
- Participate in the subject matter expert program to maintain a high level of knowledge and share with the product team
- Assist with escalated conversations and lead by example in individual team productivity and quality metrics
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life, AD&D, and Disability Insurance
- Emergency Weather Support
- Wellness Apps
- Paid Parental Leave
- Paid Time off inclusive of holidays and sick time
- Commuter & Parking Accounts
- Lunches in the Office
- Internet and Phone Stipend
- 401(k) retirement plan
- Financial Planning
- Learning & Development Budget