Senior Customer Support Associate
LatticeUnited States
Posted May 22, 2026
53500 - 73000 USD
Full Time
About the Company
Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement.
Job Description
The Senior Customer Support Associate is a trusted advisor for customers and internal team members. They support enterprise customers by providing a consultative approach to solve complex customer issues and build trust and relationships.
Requirements
- Support our customers by providing quality support through live chat, email, and video calls.
- Act as an extended branch of Customer Success by partnering with Customer Success Managers and building trusted relationships with high tiered clients.
- Partner effectively with cross functional teams to drive retention and improve team and customer experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life, AD&D, and Disability Insurance
- Emergency Weather Support
- Wellness Apps
- Paid Parental Leave
- Paid Time off inclusive of holidays and sick time
- Commuter & Parking Accounts
- Lunches in the Office
- Internet and Phone Stipend
- 401(k) retirement plan
- Financial Planning
- Learning & Development Budget
