Customer Success Manager, Automotive

The Customer Success Manager (CSM) for the Automotive team will be responsible for building strong client relationships that drive retention, loyalty, and satisfaction.

Requirements

• Manage a portfolio of automotive dealership and group clients to ensure successful onboarding, engagement, satisfaction, and retention.
• Deliver monthly reporting to clients, analyzing key metrics and identifying any emerging issues or trends.
• Lead Quarterly Business Reviews (QBRs) with dealership and/or group leadership to review performance, identify opportunities, and deepen engagement.
• Proactively identify at-risk accounts and work internally and externally to drive resolution and increase satisfaction.
• Collaborate closely with Product Operations to gather, document, and communicate client feedback, requests and complaints; ensure client concerns are addressed promptly.
• Work with product and sales to create a survey to measure client satisfaction on an annual or semi-annual basis
• Partner with product and engineering teams by pulling the right experts into client discussions to accelerate issue resolution or to support upsell opportunities.
• Guide new clients through an efficient onboarding process, including platform training, campaign set-up, and operational alignment.
• Maintain detailed and up-to-date client documentation, including meeting notes, action items, and reporting history.

Benefits

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs