The Supervisor, Warehouse Quality, supervises the Quality department and is responsible for ensuring associates are meeting key operating objectives in the areas of productivity, quality and safety. The supervisor ensures associates are following center and corporate guidelines for the efficient and safe handling of customer returns.
Requirements
- Supervise associates in a production department of the facility
- Shift priorities to adjust to changing business demands
- Communicate in a professional manner with internal departments, outside vendors, and clients
- Follow and enforce all Company policies and procedures in the facility
- Ensure facility compliance to Federal and State regulations
- Monitor, report, and work to prevent losses in the facility
- Approve all associate time worked and performance reviews
- Project staffing needs and participates in the interview and selection process
- Administer corrective action to employees in conjunction with Manager and Human Resource Department
- Provide daily, weekly, and monthly statistics and operations updates
- Maintain a thorough knowledge of all SOP’s pertaining to facility and operations
- Conduct regular scheduled staff meetings with associates
- Oversee incoming and outgoing shipping/processing activities to ensure order accuracy, completeness, and condition of shipments
- Ensure exceptional customer service key performance indicators (quality controls, unannounced inspections, inventory accuracy and security, etc.)
- Promote constant and measurable improvement; teach and enforce quality procedures
- Maintain a clean, professional, secure and safe working environment
- Effectively communicate goals, expectations, areas for improvement, and successes to associates
- Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision making skills
- Provide superior customer service and maintain professional and courteous relations with strategic partners
- Provide superior service by exceeding customer expectations for quality product and processing turnaround
- Identify and ensure associate and customer concerns are resolved, using own judgment or consulting others when needed
- Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, vendors, associates)
- Contribute to employee development by providing training, coaching, and promotional opportunities
Benefits
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
