Medical Device Delivery Driver

The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM).

Requirements

• Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.
• Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.
• Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
• Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
• Complete paperwork relating to deliveries, pick-ups & testing.
• Operate non-commercial vehicle carrying medical equipment.
• May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.
• Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.
• Maintain valid licenses and endorsements required for the position.
• Facilitate credit card payments through company approved process.
• Other duties as assigned.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.