Account Director - United States

Role Overview

As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers and be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases.

What You Will Do

Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross-sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team.

Why It Might Be a Fit

We are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile. You will need to care for our clients and make sure they feel at home with our products and our around-the-clock support.

Requirements

• 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills
• Proven track record of using sales and persuasive skills
• Strong communication skills in both writing and speaking
• High sense of responsibility and accountability
• A strategic thinker with excellent project and time management skills
• Experience negotiating and navigating contracts and legal discussions
• Thrives in a fast-paced, high-growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
• Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts
• Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required

Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
• Help build the team you want to work with and enjoy rewarding referral bonuses
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories