
Job description
As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers and be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases.
Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross-sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team.
We are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile. You will need to care for our clients and make sure they feel at home with our products and our around-the-clock support.
Company

Tech, Software & IT Services • Media & Communications
Insider One is a leading Customer Data Platform (CDP) and AI-powered marketing solution that empowers businesses to enhance customer engagement and drive growth. The platform unifies customer data, personalization, and journey orchestration across a comprehensive suite of channels including email, SMS, WhatsApp, web, and mobile app. Insider One enables marketing and customer engagement teams to deliver targeted experiences, build customer loyalty, and achieve market leadership. Serving over 2,000 global brands – including Samsung, L’Oréal, and Toyota – Insider One is consistently recognized as a leader in its space by industry analysts like Gartner, Forrester, and IDC. The company’s integrated platform provides a unique combination of capabilities in AI, personalization, and omnichannel marketing, offering a consolidated solution for businesses seeking to optimize customer experiences and maximize marketing ROI.
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