Enterprise Account Director

Role Overview

As an Enterprise Account Director, you will own a portfolio of existing accounts and take full responsibility for their retention and growth. You will identify and execute upsell and cross-sell opportunities within existing accounts, and proactively manage renewals in collaboration with the Customer Success team.

What You Will Do

Your day-to-day responsibilities will include owning a portfolio of existing accounts, identifying and executing upsell and cross-sell opportunities, and proactively managing renewals. You will also participate in meetings with key stakeholders, analyze stakeholder mapping, and define the overall engagement strategy.

Why It Might Be a Fit

We are looking for a self-motivated and savvy tech bug who is passionate about testing, measuring, and improving outreach and follow-up effectiveness. You will need to have a strong sense of responsibility and accountability, and be able to thrive in a fast-paced, high growth, rapidly changing environment.

Requirements

• 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or Martech
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills
• Proven track record of using sales & persuasive skills
• Strong communication skills in both writing and speaking (English)
• High sense of responsibility and accountability
• A strategic thinker with excellent project and time management skills
• Experience negotiating and navigating contracts and legal discussions
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
• A university degree in Business, Marketing, Engineering, or related fields

Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
• Help build the team you want to work with and enjoy rewarding referral bonuses
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories