Account Manager - Mexico City

Role Overview

As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases.

What You Will Do

Participating in meetings with key stakeholders, starting from onboarding kick-off and Business Review meetings. Discovering the strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.

Why It Might Be a Fit

A high sense of responsibility and accountability. Strategic thinking with excellent project management skills. Competency in sales methodologies such as Value Selling, Challenger Selling, or Spin Selling is a plus.

Requirements

• University degree in Business, Marketing, Engineering, or related fields
• 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
• Strong communication skills in both writing and speaking (English & Native Language)
• A high sense of responsibility and accountability
• Strategic thinking with excellent project management skills
• Competency in sales methodologies such as Value Selling, Challenger Selling, or Spin Selling is a plus
• Proven track record of using sales and persuasive skills
• Experience in negotiating and navigating contracts and legal discussions
• Adaptability to a fast-paced, high-growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
• Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database Administrators, and Data Scientists)
• Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts
• Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required

Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
• Help build the team you want to work with and enjoy rewarding referral bonuses
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories