Sales Development Associate

The Sales Development Associate is a key daily resource for clients, ensuring the smooth operational execution of client requests and sales activities. This role is vital in building foundational relationships and driving client satisfaction by acting as an internal advocate and ensuring timely, accurate service delivery.

Requirements

• Support the identification, qualification and closure of sales opportunities
• Act as a client Subject Matter Expert (SME) providing extended support to specialist business areas
• Triage renewals for existing accounts to upsell opportunities and support client retention
• Promote online/Global catalogues, manage additions of parts as clients require them and maintain End Of Life products
• Contribute to sales pitches, bids, deal registration and tenders under guidance
• Contribute to the account plan (where applicable) under guidance from the account plan owner
• Contribute to pipeline coverage and growth across accounts
• Become the client's primary point of contact for support
• Build and maintain strong relationships with multiple stakeholders
• Improve customer satisfaction and assist in escalations
• Ensure adherence to standardized processes
• Proactively collaborate with internal departments for a coordinated, client-focused approach to account growth
• Utilize internal CRM systems to produce timely and accurate forecasts, pipeline data and maintain client contacts

Benefits

• Excellent benefits
• Compelling reward package
• High level of autonomy and creativity
• Opportunity to work in a supportive environment