Senior Customer Ops Specialist

Senior Customer Operations Specialist to oversee the transition of new and changed services into Customer Operations, onboarding clients, and managing change and configuration processes.

Requirements

• Teach, train, coach, and mentor teammates
• Act as senior escalation point for Customer Operations Service Desk, Customer Operations Specialists, and clients
• Develop and maintain Transition and Early Life Support process
• Transition clients into service with client satisfaction
• Project manage client transition tasks efficiently
• Assess Change impacts and risk mitigations
• Ensure accurate upload of client asset-owned inventory
• Deliver internal knowledge articles
• Provide Service Desk and End-user training
• Ensure ITIL Managed Service practices are documented
• Implement workflow management across Services and clients
• Deliver monthly call and ticket quality scoring
• Own and action the Customer Satisfaction Management process
• Identify, execute, and measure continual service improvement initiatives

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan