The Housing Navigator supports the Roads Home Program's effort through landlord engagement, retention, and collaboration with other housing agencies. The Housing Navigator is the liaison for all landlords, property managers, the Roads Home program and our clients, acting as a housing advocate for Veteran households by negotiating housing options on their behalf and providing support in complying with housing rules through various tenant rights education and life skill trainings.
Requirements
- High school required. Bachelor’s degree in Social Services or related field a plus.
- 1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues strongly preferred.
- 1 year experience in real estate, property management or housing support, required.
- Relevant internship and volunteer experience will be considered.
- Prior Customer service experience and administrative experience will be considered.
- Commitment to serving individuals experiencing homelessness.
- Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
- Lived or Veterans experience strongly preferred.
- Proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS).
- Experience with Homeless Management Information System (HMIS) a plus.
- Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
- Ability to provide good customer service.
- Communicate effectively and maintain a calm demeanor in stressful situations.
- Capable of working independently and as part of a team.
- Excellent written and oral communication skills.
- Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
- Ability to work well under high pressure.
- Ability to maintain professional conduct, attitude, and appearance at all times.
Benefits
- Free Dental & Vision
- 19 Paid Holidays - Including 4 Mental Health Days
- 15 Vacation days & 10 Sick Days Annually
- Retirement Plan with a match
- Paid Training
- 10-year anniversary sabbatical
- Flexible Spending Accounts
- Professional Development Allowance
- Paid Parental Leave benefit
- Discounted Pet Insurance
- Affordable Health Insurance, including a free healthcare option for employees
- 50% coverage paid by employer for dependents (vision, dental, health)
- Many more!
