Customer Success Manager

We are seeking a Customer Success Manager to lead our Core Accounts customer base, conducting training, identifying expansion opportunities, and driving product adoption.

Requirements

• Conduct regularly scheduled live group training sessions for customers
• Become an expert in the Insightful platform and help customers configure it to meet their unique needs
• Understand customers' use cases and funnel feedback to other stakeholders
• Drive product adoption and customer expansion through proactive efforts
• Work on churn prevention and own renewal and forecasting processes of customers
• Be an Insightful product expert and ambassador
• Liaise between the customer and internal teams
• Keep current clients satisfied and deliver exceptional client service on a day-to-day basis
• Help customers through email, phone, online presentations, and screen-share meetings