Customer Success Manager

Customer Success Manager position at ServiceTitan, responsible for building strong relationships with customers, understanding their needs, and empowering them to achieve business results with ServiceTitan. The ideal candidate has 2+ years of customer-facing experience, a customer value-driven mindset, and skills in product training, written and verbal communication, and problem-solving.

Requirements

• Account Ownership
• Relationship Management
• Drive Value and ROI
• Reactive Engagement
• Proactive Engagement
• Data Analysis
• Mitigate Escalations and Churn Risk
• Facilitate Resolutions
• Provide Product Training
• Create Promoters
• Project Management
• Gross Revenue Retention
• Feedback Collection
• Customer Loyalty

Benefits

• Flextime
• Recognition
• Support for Autonomous Work
• Holistic Health and Wellness Benefits
• Support for Titans at all Stages of Life