Customer Success Manager
ServiceTitanVaughan, Ontario, Canada
Posted April 8, 2026
53900 - 80900 CAD
Full Time
About the Company
ServiceTitan is a company that celebrates individuality and uniqueness, and we believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.
Job Description
As a Customer Success Manager, you will play a crucial role in ensuring customer success and satisfaction by building strong relationships, understanding customer needs, and empowering them to set big goals with ServiceTitan.
Requirements
- Account Ownership
- Relationship Management
- Drive Value and ROI
- Reactive Engagement
- Proactive Engagement
- Data Analysis
- Mitigate Escalations and Churn Risk
- Facilitate Resolutions
- Provide Product Training
- Create Promoters
- Project Management
- Gross Revenue Retention
- Feedback Collection
- Customer Loyalty
Benefits
- Flextime
- Recognition
- Support for Autonomous Work
- Holistic Health and Wellness Benefits
- Support for Titans at all Stages of Life
- Parental Leave
- Adoption Reimbursement
- Employee Assistance Program
- RSP Match