Insite Managed Solutions, founded in 2007, delivers best‑in‑class management consulting for customer experience and contact center operations. The firm combines human‑operations expertise with data‑driven analytics to map customer journeys, optimize workforce management, and implement AI‑enabled technology solutions. Its service portfolio spans contact‑center training, performance improvement, vendor management, and operational transformation, all tailored to reduce costs and enhance service quality. Insite’s distinctive approach prioritizes partnership and enablement, providing actionable recommendations and implementation support that drive sustainable performance gains for clients across industries.
Open Positions
International Future Insiter
3-4 years of experience in Call Center/BPO Operations, Workforce Management & Forecasting, Training & Instructional Design, Customer Experience Strategy, or Process Improvement
Future Insiter
4+ years of experience in operations, workforce management, training, customer experience strategy, or process improvement
AI Solutions Architect & Delivery Lead
3-10 years of experience in AI development, software delivery leadership, and consulting translation
Senior Systems Engineer
5+ years of experience, hands-on experience with Microsoft Entra, experience with ThreatLocker, strong understanding of network infrastructure
CX Design Consultant
10+ years of progressive BPO leadership experience, demonstrated ownership of contact center operations, and hands-on experience across multiple operational functions
Client Advisor
5+ years of experience in BPO, contact center, or client-facing consulting environments and demonstrated success owning senior-level client relationships tied to retention and account growth