CX Design Consultant
Insite Managed SolutionsCape Coral, Florida, United States
Posted February 19, 2026
Full Time
About the Company
Insite Managed Solutions, founded in 2007, delivers best‑in‑class management consulting for customer experience and contact center operations. The firm combines human‑operations expertise with data‑driven analytics to map customer journeys, optimize workforce management, and implement AI‑enabled technology solutions. Its service portfolio spans contact‑center training, performance improvement, vendor management, and operational transformation, all tailored to reduce costs and enhance service quality. Insite’s distinctive approach prioritizes partnership and enablement, providing actionable recommendations and implementation support that drive sustainable performance gains for clients across industries.
Job Description
Join Insite as a CX Design Consultant and serve as a trusted operational authority for our clients, leveraging deep contact center leadership experience to drive measurable performance improvements. As a senior advisor, you will build trusted relationships through data-driven insights and operational credibility, translating client business objectives into actionable operating models and improvement roadmaps.
Requirements
- 10+ years of progressive BPO leadership experience
- Demonstrated ownership of contact center operations, including P&L responsibility
- Hands-on experience across multiple operational functions such as training, workforce management, quality, and performance analytics
- Experience supporting or leading multi-LOB, multi-client, or multi-site operations
- Strong background in client services, account leadership, or senior-level client partnership roles
- Proven ability to translate data and analytics into clear operational and financial recommendations
- Experience presenting to and collaborating with senior and executive-level client leaders
- Proficiency with contact center platforms, ecosystems, and technologies
- Advanced proficiency in Excel and PowerPoint, including analytical modeling and executive ready presentations
Benefits
- 401k
- PTO
- health
- vision
- dental
- short/long term disability
