Director - Franchise Operations, Dunkin'

The Director of Franchise Operations leads a team of Business Consultants to achieve the portfolio operating plan and business performance goals. The DFO sets targets and coaches Business Consultants to provide consultative support to franchisees on sales, profit, and network growth, ensuring that franchisee goals are achieved or exceeded.

Requirements

• Serve as the primary liaison for franchisees and field teams in Emerging Markets
• Develop new market entry plans for Dunkin’ to achieve cross-functional “system readiness”
• Collaborate with Sr. Managers of Emerging Markets and cross-functional teams to align strategies with the One Inspire Model and National Strategy
• Lead market reset initiatives and develop market-level plans to accelerate top-line sales, optimize station layouts for operational efficiency, and strengthen community presence
• Provide coaching to Business Consultants to support Franchisees in meeting annual goals
• Track, review, and analyze on-going data and analytics to guide Business Consultant and Franchisee actions toward their goals, commitments, and plans