IT Service Desk Administrator
InTalent AsiaLocation not specified
Posted January 6, 2026
Full Time
About the Company
InTalent Asia is a global HR services provider operating in more than 20 countries with headquarters in Colombo, Sri Lanka. The firm offers end‑to‑end talent solutions—including recruitment, staffing, headhunting, executive search, and staff augmentation—to help businesses build high‑performing teams. Its PEO and EOR services streamline payroll, benefits, and compliance, allowing clients to focus on core operations. With a localized, data‑driven approach and a network of experienced professionals, InTalent Asia differentiates itself by delivering customized, scalable solutions that align with each client’s strategic goals.
Job Description
Provide 24/7 first-line IT and communications support across the organization, delivering L1 & L2 support for Microsoft 365 services, managing Service Desk tickets, and administering internal business applications.
Requirements
- Degree in Information Technology or secondary education with relevant technical certifications
- ITIL certification
- Microsoft 365 and Azure Administrator certifications
- Certifications in networking, Intune, Endpoint Manager, or ServiceNow (preferred)
- Minimum 4 years of experience in IT support within enterprise or hybrid cloud environments
- Experience with IT administration tasks
- Proficiency in ITSM platforms such as ServiceNow or JIRA
- Familiarity with automation tools and cybersecurity practices
- Understanding of cloud security, multi-factor authentication (MFA), and zero-trust architecture
- Excellent spoken and written English communication skills
- Advanced computer aptitude and technical troubleshooting ability
