Quality Control Lead - KPO/BPO
InTalent AsiaColombo, Western Province, Sri Lanka
Posted January 6, 2026
Full Time
About the Company
InTalent Asia, your go-to recruitment partner in Sri Lanka, is a recruitment agency that helps clients find top talent.
Job Description
We are seeking an experienced Quality Assurance Lead to oversee daily QA operations, manage audit coverage, and ensure consistency across QA analysts. This role requires strong leadership, stakeholder management, and process improvement expertise to drive quality excellence in order management and contract lifecycle processes.
Requirements
- Bachelor's or Master's degree in Business, Operations, or related field
- 5-7 years experience in Quality Assurance, including at least 2-3 years in a leadership role
- Strong knowledge of order management, contract lifecycle, and compliance requirements
- Proficiency in QA methodologies such as 7 QC Tools, SWOT analysis, error rubrics, sampling strategies, and continuous improvement frameworks
- Skilled in data analysis and reporting using Excel and dashboards
- Strong stakeholder management, leadership, and mentoring skills
- Exposure to Six Sigma methodologies (Yellow Belt/Green Belt preferred)
Benefits
- Professional growth and development
- Opportunity to work with a reputable client
- Dynamic and supportive work environment