Senior Customer Experience Associate
Integral Ad ScienceBerlin, Germany
Posted March 27, 2026
Full Time
About the Company
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms.
Job Description
We’re looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end to end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level.
Requirements
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem solving and dealing with client and data issues
- Liaising with internal teams to seek answers / understand the issue and working towards resolution
- Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders