Senior Customer Experience Associate

Integral Ad Science (IAS) is a global technology and data company looking for a Senior Customer Experience Associate to join its Finance team. The ideal candidate will own end-to-end solutions to address client issues while maintaining relationships at the highest level.

Requirements

• Manage all inbound requests from designated accounts
• Provide education to clients on IAS products and systems
• Safeguard accuracy of contracts and customer data in Salesforce
• Problem solving and dealing with client and data issues
• Liaising with internal teams to seek answers / understand the issue and working towards resolution
• Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
• Additional responsibilities and projects assigned, as needed

Benefits

• Good employer