Customer Service Specialist I

Integrated Specialty Coverages, LLC is seeking a Customer Service Specialist I to provide superior customer service to agents nationwide via phone, online, and email while completing general administrative tasks for various departments.

Requirements

• Answer, screen, and direct incoming calls and client inquiries
• Process broker of record and policy reassignment
• Manage and verify loss runs requests
• Generate call reports and distribute to department managers
• Collect documents for audits and inspections
• Mail distribution and issuing cancellation notices

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match contribution
• Paid time off
• Employee ownership program
• Professional development opportunities
• Owner referral program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Employee discounts