Bilingual Call Center Representative (English/Spanish)
Integrity Marketing Group LLCDallas, Texas, United States
Posted March 25, 2026
Full Time
About the Company
Integrity is a leading independent distributor of life, health and wealth insurance products, driven by a singular purpose to help people protect their life, health and wealth.
Job Description
We are seeking a Bilingual Call Center Representative to provide timely and clear responses to customer questions, ensuring accurate information and effective resolutions. The representative will work in a fast-paced environment, adapting to new situations and building rapport with clients and customers. PHP is a life insurance field marketing organization that offers a comprehensive basket of insurance products.
Requirements
- Bilingual, English and Spanish
- 1 year experience in a Call/Contact Center, administrative or similar role
- Excellent communication skills, both written and verbal
- Superior active listening abilities
- Exceptional interpersonal skills and the ability to build rapport
- Patient and empathetic approach
- Strong organizational and time management skills
- Ability to adapt and be flexible
- Comfortable in fast-paced work environments
- Troubleshooting abilities
- Proficiency in using computers
- Phone skills, including experience with complex or multi-line phone systems
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan
- Paid Holidays
- PTO
- Community Service PTO
- FSA/HSA
- Life Insurance
- Short-Term and Long-Term Disability
