Service Delivery Manager

Service Delivery Manager responsible for driving service excellence, ensuring highest level of performance delivered to clients, and managing multiple services, including Managed Security Services & infrastructure support agreements.

Requirements

• Minimum 2-3 years working in a similar Service Delivery Management position
• Experience in Client Facing roles with reporting & presentation requirements
• Experience in a Managed Services & Helpdesk environment
• Previous IT Infrastructure Management Experience Desirable
• A good understanding of technical security environments
• Proven responsibility in all phases of project delivery within tight deadlines under pressure from external clients
• Experience with ISO 9001 / 27001 & 20000 Certifications & Requirements
• Excellent interpersonal and communication skills both verbal and written
• Fluent English speaker
• Aptitude for solving problems and acting on own initiative
• A strong team player with a flexible approach
• Highly motivated with a willingness to learn & drive that motivation within the team
• Can demonstrate consistency in their work attitude
• Strong analytical skills, logical and structured in approach
• Proactive and energetic in the work situation, seeking to get things done and at deal with a variety of tasks
• Ability to create a positive and innovative, engaging working environment

Benefits

• Competitive salary
• Generous benefits package
• Opportunities for growth and development