Workforce Manager - Contact Center

The Workforce Manager is responsible for leading workforce planning and intraday execution for a 24x7 nursing and healthcare contact center. This role ensures the right number of appropriately skilled nurses are scheduled and available to meet service level goals, client requirements, regulatory expectations, and patient/customer needs across all hours of operation.

Requirements

• Manage a team of Operations Assistants
• Ensure timely and accurate publishing of the nurse schedule
• Develop hiring and staffing recommendations
• Analyze historical performance and current trends to identify root causes, risks, and opportunities for improvement

Benefits

• Medical
• Dental
• Vision
• 15 days of PTO
• 401k program with company match