Helpdesk Technician - Tier 1

Help Desk Technician - Tier 1. Answer calls, provide technical support, and coordinate with team to ensure rapid response times. Develop professional working relationship with customers to understand their needs.

Requirements

• Active DOD Public Trust clearance
• Active CompTIA Security+ CE certification
• Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options