Helpdesk Technician - Tier 1

Help Desk Technician - Tier 1 is responsible for answering calls, creating customer incidents, and providing technical support to end users. The role requires strong customer service skills, verbal communication skills, and knowledge of IT network and systems technologies.

Requirements

• Active DOD Public Trust clearance
• Active CompTIA Security+ CE certification
• Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience
• Superior customer service skills
• Strong verbal communication skills
• Knowledge of Information Technology network and systems technologies, processes, and methodologies

Benefits

• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program
• 11 holidays
• Paid parental leave
• Military leave
• Government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options