CUSTOMER EXPERIENCE ANALYST JUNIOR

Join Inter&Co as a Customer Experience Analyst Junior and be part of a super team that's constantly evolving. You'll have the opportunity to directly impact the experience of millions of customers, process improvement and efficiency in operations. The future is with us, and we're looking for talented individuals who want to make a real impact.

Requirements

• Previous experience in customer care management or operation in a BPO outsourced environment.
• Experience in following SLAs, KPIs and customer service quality indicators.
• Analytical ability for interpretation of operational data and preparation of management reports.
• Experience in mapping and documenting service processes.
• Good communication and ability to interact with multiple areas and external partners.
• Intermediate knowledge in Excel for analysis and control of indicators.
• Knowledge in continuous improvement methodologies such as Lean, Six Sigma or similar.

Benefits

• Food and lunch vouchers
• Health and dental plan
• Life insurance
• Baby On Board and Nursery
• Extended parental leave
• Nanny or childcare assistance and/or assistance for children with disabilities
• Wellhub and Inter Running Group
• CARE4U Space (Belo Horizonte): exclusive self-care services, relaxation area, games and mini-golf
• SuperApp advantages, such as Duo Gourmet
• Inter Prime Card
• Internal training and capacity-building programs