Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. We are looking for a self-motivated, innovative, and responsible team player and leader, with demonstrated maturity, sound judgement and professionalism who can lead strategic and operational planning processes for the team, including a 3-year strategy, annual business planning, objective setting and tracking, and a team technology strategy.
Requirements
- Develop the team's strategy and annual work plans to formalize the build out of the operational function in the team and ensuring achievement of milestones and objectives
- Partner with IT and Vendor Management teams to develop and achieve a technology strategy and successfully implementing and managing technology solutions
- Support the leadership team in developing and maintaining a talent strategy, including recruitment, retention, on-boarding/off-boarding, new hire training, resource allocation employee engagement and organizing team-building events and meetings
- Ensure both the team's and organization's EDI goals are built into talent sourcing and pipeline strategies
- Drive and support team operational excellence, conduct research and provide education to the leadership team on best practices to improve overall operational effectiveness
- Optimize operational effectiveness by identifying opportunities for greater efficiency and implementing practices, tools and technology to improve workflows and processes
- Lead strategic and operational planning processes for the team, including annual business planning, objective-setting and developing the team's technology strategy
- Create data and metrics to enhance reporting capabilities that demonstrate value, measure progress and provide insights into opportunities for improved effectiveness, and better-informed decision-making
- Oversee project planning to ensure successful implementation of team-sponsored projects through effective management of stakeholders, timelines, budgets and resources
- Successfully collaborate and align with business partners on cross-functional initiatives and provide required team responses on organization-wide initiatives such as cost reporting, business continuity planning and coordination of responses to internal and external auditing requests
- Design and implement processes and procedures to improve workflow management, create efficiencies and advance departmental strategies
- Facilitate training and enablement sessions for team members to ensure effective adoption of new technology and processes
- Develop the legal team's external counsel program and manage and maintain successful team vendor relationships
- Develop team knowledge management practices and facilitate organization-wide training on legal topics and/or legal processes and procedures
- Oversee team information and data governance and record management practices including any litigation hold practices
- Ensure a consistent and efficient approach to the delivery of legal, compliance and audit services across the organization and making recommendations to the leadership team on continuous improvement opportunities
- Craft clear, concise, articulate and timely communications and materials (including presentation decks) with an appropriate level of detail
- Maintain visibility into team performance, engagement, and workload
- Effectively delegate tasks across the team
- Conduct one-on-one meetings and team check-ins to foster open communication
- Identify skill gaps, coordinate training, and support career progression
- Keep a pulse on individual career aspirations and integrate them into development plans
- Lead performance reviews, provide feedback, and ensure transparent evaluation processes
- Address and escalate challenges impacting team well-being or delivery
- Review proposed OKRs, lead annual planning sessions, and align team goals with organizational priorities
Benefits
- Generous vacation and wellness days to help you recharge
- Comprehensive employer-paid benefits coverage for peace of mind
- Market-leading employer-funded RRSP program to invest in your future
- Flexible hybrid work model for better work-life balance
- Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
- Pregnancy and parental leave top-up to support growing families
- Charitable donation matching with United Way to amplify your impact
