Bilingual Client Technical Support: Portuguese/English

Interactive Brokers Group, Inc. is seeking a Bilingual Client Technical Support Specialist to assist clients with their trading offerings via phone, chats, and tickets, acting as a liaison between internal teams and customers. The role involves troubleshooting, problem management, and providing technical support for Interactive Brokers’ platforms and web-based offerings.

Requirements

• Providing support to clients through phone, chats, and tickets.
• Technical and functional support for the Interactive Brokers’ platforms.
• Troubleshooting and support for Interactive Brokers’ web-based offerings.
• Problem management with a focus on wide-scale technical issues.
• Excellent communication and teamwork skills.
• Experience with support ticketing systems.
• Excellent command of English and Portuguese
• Ability to handle tasks with minimal supervision
• Superb analytical and problem-solving skills
• Excellent collaboration and communication skills
• Outstanding organizational and time management skills

Benefits

• Competitive salary
• Annual performance-based bonus
• Stock grant
• Retirement plan
• Wellness benefits
• Paid time off
• Parental leave
• Company lunch allowance
• Healthy options
• Education reimbursement
• Learning opportunities
• Corporate events