Bilingual Client Technical Support: French/English

Interactive Brokers Group, Inc. is seeking a Bilingual Client Technical Support specialist to assist clients with their trading needs. The role involves providing support via phone, chat, and tickets, troubleshooting platform issues, and leveraging software and mobile applications. The position requires strong analytical, problem-solving, and communication skills and a proactive approach to technical challenges.

Requirements

• Providing support through phone, chats, and tickets
• Troubleshooting and supporting Interactive Brokers platforms
• Desktop and mobile application troubleshooting
• Experience with Windows, macOS, and Linux
• Excellent verbal and written communication skills
• Adaptability to a rapidly changing technical environment
• Strong command of written and spoken English & French

Benefits

• Health, dental, disability and life insurance
• Company RSP contribution
• Stock incentive plan