Bilingual Client Technical Support: Mandarin/English

Interactive Brokers Group, Inc. is seeking a Bilingual Client Technical Support specialist to assist clients with inquiries and resolve technical issues related to their platforms. The role involves providing phone, chat, and ticket support, troubleshooting software and web-based offerings, and working as a liaison between internal teams and customers. This is a hybrid position requiring 2 days in the office and 2 days remotely.

Requirements

• Providing support through phone, chats, and tickets
• Technical and functional support for Interactive Brokers' platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues
• Excellent verbal and written communication skills
• Adaptability to a constantly changing technical environment
• Initiative, learning new skills and staying up-to-date with tech trends
• Financial products and services experience is a plus
• Excellent command of written and spoken English & Mandarin
• Strong command of written and spoken English & Mandarin

Benefits

• Health, dental, disability and life insurance
• Stock incentive plan