Platform Engineer - Support

Interactive Brokers Group, Inc. is a global financial services company seeking a Platform Engineer - Support to provide first-level technical assistance and support for reported issues related to computer systems, software, and hardware. The ideal candidate will have strong technical knowledge of Windows and networking technologies, excellent communication skills, and the ability to function in a fast-paced business environment.

Requirements

• Provide technical assistance and support for reported issues related to computer systems, software, and hardware
• Use all means possible to assist users including by phone, via email, in-person, or using remote support tools
• Install operating systems, applications, hardware drivers, and customize system settings following department standards

Benefits

• Competitive salary package
• Performance based annual bonus (cash and stocks)
• Group Medical & Life Insurance
• Modern offices with free amenities & fully stocked cafeterias
• Monthly food card & company paid snacks
• Hardship/shift allowance with company provided pickup & drop facility
• Attractive employee referral bonus
• Frequent company sponsored team building events and outings