Technical Assistance Associate - French Speaking

Interactive Brokers is seeking a Technical Assistance Associate - French Speaking to join their Client Technical Support Team in London. The ideal candidate will be analytical and have an affinity for problem-solving, with experience in client-facing support roles and technical software support.

Requirements

• Languages: fluency in English and German or French is a must
• Bachelor’s degree, preferred if in a technical field
• 2+ years in client facing support role
• 2+ years’ experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Hybrid working model
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme