Trade and Clients Support Specialist

Interactive Brokers is a global financial services company that provides electronic brokerage services to clients in over 200 countries. We are seeking a Trade and Clients Support Specialist to act as a liaison to our professional clients in the Asia-Pacific region, providing superior, high-touch service and identifying their needs and introducing appropriate services and workflow solutions.

Requirements

• Respond to clients’ inquiries via ticket, telephone, email, and live chat
• Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc.
• Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions
• Understand wide-scale service issues at a detailed, technical level and make recommendations for process improvement

Benefits

• Competitive Salary
• Annual performance-based bonus
• Stock grant
• Excellent health and welfare benefits
• Competitive package of Annual Leave
• Daily lunch ordered in house
• Modern offices with multi-monitor setups
• Great work life balance