Customer Value Analyst Intern

As a Customer Value Analyst Intern at interactive investor, you will support the Customer Value team in delivering initiatives that improve customer engagement, loyalty, and retention across the full customer lifecycle.

Requirements

• Assist in the delivery of customer engagement, loyalty, and retention initiatives across the customer lifecycle.
• Support analysis of customer data to understand behaviours, engagement patterns, and opportunities to improve customer outcomes and value.
• Work with cross-functional teams such as Marketing, Product, Customer Services, and Operations to support customer value-focused projects.
• Support the creation of reports and presentations tracking key customer metrics such as engagement, retention, and lifecycle performance.
• Conduct research into customer behaviours, industry trends, and competitor approaches to help inform improvements.
• Assist with testing and optimisation of customer communications and experiences (e.g. A/B testing, journey improvements).

Benefits

• Group Personal Pension Plan
• Life Assurance and Group Income Protection
• Private Medical Insurance – provided by Bupa
• Staff discounts on our investment products
• Personal & well-being fund – supporting your physical and mental wellness
• Retail discounts – savings at a wide range of high street and online retailers
• Voluntary flexible benefits – tailor your benefits to suit your lifestyle