Customer Success Manager, High Touch
IntercomDublin, Ireland
Posted August 8, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
As a Customer Success Manager, you will build relationships with customers at the C-suite and executive level, drive success with our platform, and ensure they receive maximum value from our solution throughout their lifecycle.
Requirements
- 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
- Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams
- Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
- Ability to understand and communicate complex problems clearly and concisely to different audiences
- Self-motivating and entrepreneurial team player
- Experience building lasting relationships with customers and colleagues
- Experience setting up and using SaaS Communication Products
Benefits
- Competitive salary
- Equity in a fast-growing start-up
- Lunch provided every weekday
- Snack foods and a fully stocked kitchen
- Regular compensation reviews
- Pension scheme with match up to 4%
- Life assurance
- Comprehensive health and dental insurance
- Open vacation policy
- Flexible holidays
- Paid maternity leave
- 6 weeks paternity leave
- Cycle-to-Work Scheme
- MacBooks provided