Customer Success Manager, High Touch
IntercomLondon, England, United Kingdom
Posted August 11, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Customer Success Manager with a strong background in account management, SaaS businesses, and strategic consulting to help customers maximize the value of their Intercom AI solutions. The role involves building relationships with both C-level contacts and customer teams, driving product adoption, and acting as a trusted advisor. Intercom is a rapidly growing AI company committed to transforming customer experiences.
Requirements
- 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
- Experience with SaaS business models and ability to support strategic and complex enterprise customer needs.
- Experience establishing yourself as a trusted advisor with customer partners.
- Experience using Success Plans to ensure goals are aligned from a business strategy perspective.
Benefits
- Competitive salary
- Equity
- Pension scheme
- Life assurance
- Comprehensive health and dental insurance
- Peace of mind with life assurance
- Cycling subsidy
- MacBooks and Windows
- Flexible holidays
